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Plus
- Quick verification
- Good array of support methods including social media
- 24/7 Live Chat
- Fast Payouts
- Over 5,500 games available from over 50 providers
- Suprising number of promotions available
Minus
- No telephone support
- Swedish players restricted from welcome bonus
- No crypto payment options available
- Many countries restricted from playing
Details
Summary
Only launching in 2020, Duxcasino is a relatively new casino provider founded by N1 Interactive, under a Maltese Gambling License.
The site offers a wealth of different games, providers, bonuses and promotions for players both new and seasoned!
Welcome Bonus: 100% up to €500 + 150 Free Spins
Wagering Requirement: 40x Bonus
Max. Bet: €5
Min. Deposit: €20
Responsible Gaming
Bonuses
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Duxcasino offers a straightforward welcome bonus for new players, which is split into three deposit bonuses:
First Deposit Bonus – 100% up to €150 + 150 free spins
For your first deposit of at least €20 you will receive a 100% bonus up to €150 and 150 free spins for the popular Sweet Bonanza slot from Pragmatic Play. You will get 50 free spins right after you make your first deposit as well as 20 free spins per day for the next 5 days.
Second Deposit Bonus – 75% up to €150
Use your 75% bonus as a direct way to the jackpots!
Third Deposit Bonus – 100% up to €200
Get a 100% bonus up to €200 on your third deposit.
All new players are entitled to this welcome bonus, however due to local gambling laws, players from Sweden are unfortunately restricted from this welcome bonus (although they are free to register and use the site).
Bonus Offers
Duxcasino has one of the biggest promotion selection we have seen so far:
Harvest Season – Harvest season is a promotion with 15 individual levels, each with free prizes based on your deposit amount. The minimum deposit to enter is €50, which in turn earns you 15 free spins on Rich Wilde and The Book of Dead. You can use your 2nd level free spins in the same game. Your 3rd, 4th, 5th and 6th level prizes can be used on Fire Joker or Fruit Million (depending on your location). The 7th through 15th levels earn you cashback bonuses, ranging from €30 all the way up to €300 at the top level!
BGaming Spin Spirit – Every day beginning at midnight, a prize pool of 1,200 free spins on the slot Johnny Cash is up for grabs. The free spins are split across 35 lucky winners.
BGaming Cash Spirit – Similar to the Spin Spirit promotion, every day beginning at midnight, 20 random users have the chance to win and split a prize pool of €500!
Drops and Wins Slots – Drops and Wins slots offer a massive prize pool of €500,000. Furthermore, players have the chance to win cash prizes in Daily Prize Drops with a weekly prize pool of €63,000 in total, a daily prize pool of €9,000, 500 cash prizes and free spins bonuses. Good news: There is no minimum bet to take part, and no fees either.
Drops and Wins for Live Casino – Drops and Wins for Live Casino has a massive Prize Pool of €500,000 as well. The Prize Drops will run on Mondays, Tuesdays, Wednesdays, Thursdays, and Sundays. However, this promotion does have minimum bet requirements. For Prize Drops the minimum bet is €1, for Mega Drops it is €5 and for Daily Blackjack Prize Drops it is €25.
Live Race – Live races give players a chance to win up to €1,000! Players with at least one active deposit will automatically participate in the tournament. For each real money bet of at least €1 the player will receive 1 tournament point. The minimum qualifying bet to participate in the tournament is €1 per spin.
Tuesday Free Spins – Just make a deposit on any given Tuesday and receive up to 100 free spins for the slot Sweet Bonanza!
Weekend Reload – Deposit at least €20 and get a 40% bonus up to €150! You can get the weekend reload bonus from Friday to Sunday.
This online casino goes above and beyond with their bonuses and promotions. The offered bonuses make the gaming experience even more interesting and encourage users to keep playing at Duxcasino.
Loyalty Program
Duxcasino’s loyalty program is called the VIP Loyalty Club and is split into 5 levels. With each level and point collected, the bonuses will keep getting better! You will earn a point every €30 you bet.
VIP Bronze – 5% Weekly Cashback
VIP Silver – 200 Free Spins for reaching Silver, 7% Weekly Cashback, Birthday/Major Events gifts, Personal VIP manager
VIP Gold – €200 for reaching Gold, 10% Weekly Cashback, Birthday/Major Events gifts, Personal VIP manager, Personal withdrawal limits (up to unlimited)
VIP Diamond – €500 for reaching Diamond, 12% Weekly Cashback, Birthday/Major Events gifts, Personal VIP manager, Personal withdrawal limits (up to unlimited), VIP tournaments
VIP Platinum – Surprise Gift for reaching Platinum, 15% Weekly Cashback, Birthday/Major Events gifts, Personal VIP manager, Personal withdrawal limits (up to unlimited), VIP tournaments
The amount of money you need to wager in order to move up the VIP ladder is unfortunately extremely high. We would like to see the VIP status being more accessible for regular players. Still, the rewards do improve drastically, for instance higher tiers earn you lower cashback requirements (from 10x at the bronze level, through 7x, 5x, 3x and eventually 1x for the platinum level).
Payment Methods
Unfortunately, Duxcasino does not have a particularly wide array of payment methods. Moreover, it does not offer any cryptocurrency payment options. However, users can find the most popular payments methods, like for instance Bank Wire, Klarna, Mastercard, Neteller, Paysafe Card, Skrill and Trustly.
Both deposits and withdrawals can be made in the following currencies RUB, EUR, USD, CAD, NZD, NOK, PLN. Simply head to your profile page and click the “Add Currency” button to choose your preferred currency.
Withdrawal Process
The minimum amount one can withdraw is €20 (or the local currency equivalent). The maximum amount for withdrawals depends on the payment method you use. In general, it is €2,500 per day, €7,500 per week and €15.000 per month. If the requested amount exceeds the limit of a particular payment system, the remaining amount can be withdrawn in separate installments rather than in one single sum.
All withdrawals will be processed as soon as possible, however, please keep in mind that some web wallets can take up to three (3) days to process the withdrawal request.
While the bonuses and promotions are excellent, it is always important to remember that there are wagering requirements in place. For all bonuses, these are set to 40x. This means that you will need to bet any bonus 40x before any winnings can be withdrawn. This process must be completed within 14 days, otherwise the bonus as well as the respective winnings will expire.
Duration of the Withdrawal Process
Unfortunately, Duxcasino does not specify specific any time frames for withdrawal processes. Instead, the casino estimates that these processes generally can take anywhere from an hour up to 5 working days depending on the withdrawal method. We would expect to see a detailed list with each method and respective duration estimation listed.
Registration Process
The registration process is pretty straightforward. All you need to do is click on the “Sign Up” button at the top right of the website or the menu and enter the requested info. You will need the following pieces of information to register:
– Your date of birth (this is to prove that you are over 18 and legally allowed to gamble)
– Your first and last name (in full, no nicknames)
– Residential address (to prove that the country you are based in is one of the accepted countries)
– Correct email address
– Username
– Password of choice (make sure that it is a secure one)
– Your contact telephone number (we would recommend mobile rather than landline)
Following the registration, you should instantly receive an e-mail with a confirmation link, which will let you verify your e-mail address. Once all this is done, your account will be fully active, and you are free to play!
Verification Process
All players are required to fully verify their identity before they are able to withdraw any winnings (you are able to use the site and play, but you must verify before withdrawing). Once you have registered and deposited using your preferred payment method, you will be given a link by the casino where you can upload your identification for verification. The documents you are required to upload are:
– ID – This can be a passport, driver’s license or identification card
– Proof of registered home address – This can be any utility bill with your full name and address on, so electricity bill, water, phone, insurance etc.
– Selfie – An unobstructed well-lit image of your face to prove that the person on your ID is really you. If your passport or ID image is old or looks way different to the way you look now (different hairstyle etc.), we would recommend finding another form of ID.
Support
The support system at Duxcasino comes in four different formats:
Live Chat – The live chat function is available 24/7 and can be found in the little orange speech bubble on the right-hand side of the homepage. We were greeted with a chatbot, but thankfully were given the alternative option to be passed on to an agent. This process took less than 30 seconds. All you need is type in your name and an e-mail address to get in touch. Thus, it is possible to get help even before registering.
Email/Contact Form – For less urgent matters, you can use the contact form or e-mail address. There is no estimated time frame for getting a response.
FAQ – Duxcasino has a very in-depth FAQ section, with 6 topics (Account, Deposits & Withdrawals, Bonuses, Casino, Security and Treating the Game Responsibly) broken down into small subtopics.
Social Media – You are able to DM the support team via their Twitter, Facebook and Instagram accounts, or you’re able to Telegram them, if you have an account.
Unfortunately, there is a huge number of countries excluded from access to Duxcasino, including Anguilla, Australia, Belgium, Czech Republic, Lithuania, Estonia, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Italy, Latvia, Slovakia, Spain, Greece, Mongolia, Turkey, United Kingdom, United States of America.
Mobile Version
Although Duxcasino does not have its own app, its mobile site is very similar to the desktop site and functions just as smoothly. The layout for the mobile site is almost identical. The login option is placed on the top right-hand side as well.
Thankfully, and unlike the desktop version, the mobile site does have a menu. The menu can be found at the bottom of the page along with options for Promotions, Lobby, Support and a Search function, making it much easier to navigate your way around the site.
If you need support on the mobile site, you can simply click the “Support” button to automatically open a live chat window.
All games are available on both desktop and mobile, allowing you to play on the go as well as at home.
First Impression and Design
Although the layout of Duxcasino might seem particularly busy at first glance, it is actually surprisingly simple. The color scheme is a classy mix of dark blues, purples and gold highlights across the website. A very standard online casino layout, you will be greeted right away with the menu options on the top right-hand side of the screen, including Lobby, a dropdown menu for All Games, Live, Promotions, VIP and another drop down menu for Events.
At the very top of the screen, you will find the options Login and Sign Up as well as a carousel offering news, promotions and the welcome bonus offers.
The game selection is split it into New, Live, Hot Picks, Casino Promotions, Bonus Buy, Megaways and more. Unfortunately, rather than having a typical dropdown menu to help you navigate the site, you have to scroll to the very bottom of the page to find all of the available menu options in the footer. The four sections are Dux Casino, Games, Actions and Need Help.
At the bottom of the page, there is also an option to change the language between English, German, French, Finnish and Polish depending on your location.
Game Selection
Duxcasino offers a pretty impressive number of games: Over 5,500 games to be exact, split across a bunch of genres including Live, Bonus Buy, Lucky Choice, Megaways, Jackpot, Table Games, Online Slots and Drops & Wins Slots.
All in all, there are games from over 50 different providers, including Yggdrasil, NetEnt, Pragmatic Play and NextGen. Thankfully you can filter the games by using the handy dropdown menu. Moreover, you can always use the “Random Game” option. Just pick your genre and Duxcasino will choose a game for you!
